Privacy Policy

Welcome to Fendr! Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using Fendr, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our services. The information we collect includes:

a. Personal Information

When you create an account or use our services, we may collect:

• Name
• Email address
• Social media account details (e.g., usernames or handles for connected accounts)
• Authentication credentials (stored as password hashes)
• Billing and subscription identifiers (e.g., Stripe customer or subscription IDs)

b. Content and Activity Data

We may collect data related to your use of Fendr, including:

• Social media content and comments monitored by the platform
• Actions taken by Fendr (e.g., flagged or removed content, blocked users)
• Preferences for moderation and abuse management
• Observability and audit logs for operational and security purposes

c. Optional Profile and Personalization Data

We may collect optional profile information to personalize moderation (for the same creator account), including:

• Content categories and moderation preferences
• Gender (optional)
• Special category data (e.g., ethnicity or religion) only with explicit consent, and only to tune moderation

d. Technical Information

When you interact with our platform, we collect technical data, such as:

• IP address
• Browser type and version
• Device type and operating system
• Usage data, including timestamps and interaction patterns

e. Third-Party Data

If you link third-party accounts (e.g., social media platforms), we may collect data from these sources, as permitted by their privacy policies.

2. How We Use Your Information

We use the information collected to:

• Provide, operate, and improve Fendr's services
• Monitor and analyze online abuse as per your settings
• Notify you of abusive activity and actions taken by the platform
• Customize your experience with the platform
• Communicate with you regarding updates, issues, and support
• Maintain security and compliance with legal obligations

3. Automated Processing

We use automated tools, including AI, to analyze comment text and apply moderation settings. You can adjust your settings at any time. If you share optional profile or special category data, it is used only to tune moderation for your account, and you can withdraw consent and delete that data at any time.

4. How We Share Your Information

We do not sell your personal information. However, we may share your data under the following circumstances:

a. Service Providers

We may share your data with trusted third-party service providers to support platform functionality, such as hosting, data analytics, AI analysis, email delivery, and payment processing. These providers only process data on our behalf and under contractual restrictions.

b. Legal Obligations

We may disclose your data if required to comply with applicable laws, regulations, or legal processes.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

d. With Your Consent

We may share your information with third parties if you provide explicit consent.

e. Public Authorities and Law Enforcement

We may share your information with public authorities and law enforcement when legally required to do so, after reviewing the request to ensure it complies with applicable laws.

5. Payment Processing

Payments are processed by third-party payment processors (e.g., Stripe). We do not store full card details on our servers. Payment processors may collect payment information directly from you subject to their own privacy policies.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing the data we hold about you
• Requesting corrections or updates
• Requesting deletion of your personal data
• Withdrawing consent for optional or special category data
• Objecting to or restricting certain processing

To exercise these rights, please contact us at emily@fendrapp.com.

8. Security of Your Information

We implement industry-standard security measures to protect your data. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms.

10. Children's Privacy

Fendr is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. International Data Transfers

If you access Fendr from outside Ireland, your data may be transferred to and processed in countries with different data protection laws, including the United States. By using our platform, you consent to these transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of Fendr after such updates constitutes your acknowledgment of the changes.